How to create priority levels?

To create a priority level, follow these steps:

1. Go to Settings | General | Priority Levels;

2. In the list of priority levels, click on Create;

3. On the creation screen, fill in the priority level details:

   • Priority Level: name of the level being created;

   • Description (required);

   • Order: used to sort work orders, for example, in the Work Hub;

   • Priority Levels section: allows you to define the work order SLA time. In each row, fill in the Week Day Mask, Response Time and Time Unit columns. If more rows are needed, click on the + icon and fill in the new rows;

   • Remarks;

4. Click on:

   • Save and New, to save the priority level and start a new record;

   • Save, in the arrow next to the Save and New button, to save only the priority level.

The required fields are indicated on the screen. They can also be viewed in the upper right corner, next to the Reset button.