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The technician's dashboard allows them to track the work orders assigned to them, as well as the key metrics related to their completion.
The dashboard is divided into:
- Management dashboard;
- Operational dashboard.
Management dashboard
The management dashboard displays metrics related to the technician's activity in the current year.
In this section, you can view:
- The number of work orders assigned to the technician;
- The status of the work orders assigned to the technician;
- The number of work orders whose SLA expires today.
Operational dashboard
The operational dashboard displays a list of work orders assigned to the user, organized by time period.
The records are organized into the following categories:
- Older: work orders existing as of the start of the current week;
- This Week: work orders scheduled for the current week;
- Next Week: work orders scheduled for next week;
- Future: work orders scheduled for periods beyond next week.
Work orders are assigned to different categories based on the Expected Date field.