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The requester's dashboard allows users to track the requests they have created and view key metrics related to their processing.
The dashboard is divided into:
- Management dashboard;
- Operational dashboard.
Management dashboard
The management dashboard displays metrics related to the requests created by the user in the current year.
In this section, you can view:
- The number of requests created by the user in the current year;
- The SLA compliance chart, which shows requests that comply and those that are not in compliance with the SLA;
Operational dashboard
The operational dashboard displays a list of requests created by the user, organized by period.
The records are organized into the following categories:
- Older: requests existing as of the beginning of the current week;
- This Week: requests scheduled for the current week;
- Next Week: requests scheduled for next week;
- Future: requests scheduled for periods after next week.
Requests are sorted into distinct categories based on the Expected Date field.