How to view the admin dashboard?

Total number of requests created on the current year is presented (except canceled). Allows filtering by:

• Year: total number of requests per month vs. previous period;
• State: total number of requests per state;
• Type: total number of requests per request type.

Total number of preventive maintenance events expected for the current year is presented. Allows filtering by:

• Year: total number of preventives per month vs. previous period;
• Execution: number of preventives Planned vs. Executed, per month. Previously, we present the execution percentage.The % of execution is calculated as follows: (total number of events executed/total number of events (annual))*100.

Total number of work orders for the current year (the canceled WOs are not included). Allows filtering by:

• Year: total number of work orders per month vs. previous period;
• State: total number of work orders per state;
• Type: total number of work orders per work orders type.

SLA compliance percentage (excluding canceled work orders). Allows filtering by:

• Year: percentage of work orders compliant with the SLA per month vs. previous period;
• Type: percentage of work orders compliant with the SLA per work order type vs. previous period.

SLA Indicator (overall compliance)

• What it measures: the percentage of WOs that met the SLA in the current year (cumulative figure from the beginning of the year through the current month) and the change compared to the previous year;
• How to calculate (formula): SLA % = (no. of WOs that met the SLA / total no. of WOs considered) x 100;
• Rules for including WOs in the indicator:  
  • Only consider WOs with a filled-inSLA start date;
  • Exclude WOs in the canceled status;
• Conditions for a WO to meet the SLA:
  • It meets the SLA if the SLA end date is entered and is earlier than the expected end date;
  • If the SLA end date is not entered, it meets the SLA only if the expected end date is earlier than the current date.

Average response times to the work orders on the current year. Allows filtering by:

• Year:  average response times in hours per period of the current year;
• Type: average response times in hours per period of the current year per work order type;

1. Approval Time Indicator

• What it measures: tempo entre a criação da OT e o momento em que a OT passa pela primeira vez para um estado que permite atribuições.
• Fields/References:
  • Date the WO was created;
  • Ready for Assignment At = the date of the first transition to a state that allows assignments;
• How to calculate (formula): Approval time = Ready for Assignment At - Date of creation;
• Rules for including WOs in the indicator:only consider WO with the Ready for Assignment At field filled in;

2. Opening Time Indicator

• What it measures: the time between the first transition to a state that allows assignments and the first transition to a state that allows work registration;
• Fields/References:
  • Ready for Assignment At;
  • Ready for Work At = date of the first transition to a status that allows for the registration of work;
• How to calculate (formula): Opening time = Ready for Work At - Ready for Assignment At;
• Rules for including WOs in the indicator: only consider WOs with the Ready for Assignment At and Ready for Work At fields filled in;

• What it measures:the time between the first transition to a status that allows work registration and the end date of the WO's SLA.
• Fields/References:
  • Ready for Work At;
  • SLA end date;
• How to calculate (formula): Execution time = SLA end date - Ready for Work At;
• Rules for including WOs in the indicator: only consider WOs with the Ready for Work At and SLA end date fields filled in.

Total number of costs for the current year (includes labor costs, material consumption and misc. costs.). Allows filtering by:

• Cost: total de costs per period of the current year per cost type;
• Type: total costs per work order type of the current year vs. previous year;
• Year: total costs per current year vs. previous year.

Number of preventive maintenances approved whose projection end date is expected on the next 30 days.

Number of WOs that are pending to close for more than 30 days, that is, that are on the predecessor state configured as final state for more than 30 days.

The number of locations, tools, and equipment that have a down time record with a start date of over 7 days and that do not have an expected end date.