How to view and change WO state transitions?

A work order is created in an initial state and, until its completion, it goes through different states. It is possible to consult the transition history and, if necessary, change the respective dates.

View state transitions

Technicians and maintenance managers can view all the statuses that the work order has gone through.

To do so, you must follow these steps:

1. Go to Work | Work Orders;
2. From the list displayed, select the work order you want to view.;
3. Click on the icon;
4. View the desired information.

Change the dates of state transitions

It is possible to change the dates of the state transitions of a WO. To do so, follow these steps:

1. Go to Work | Work Orders;
2. From the list displayed, select the desired work order;
3. Go to Operations | State Transitions;
4. Change the transition date.

When changing the dates of state transitions, the following aspects must be taken into account:

• The change in state transition dates affects the start and end dates of the SLA;
• State transition dates:
  • Must be later than the work order date;
  • Must be equal to or earlier than the current date;
  • Must respect the chronological order.

• The state transition dates for the request will be updated according to the work order workflow configuration;
• The SLA start and end dates for the request will be updated according to the work order workflow configuration.