---
title: "How to manage work orders in Work Management?"
slug: "como-gerir-ordens-de-trabalho-no-hub-de-trabalho"
tags: ["Work"]
updated: 2026-11-10T10:09:11Z
published: 2026-11-10T10:09:11Z
canonical: "help.ila.cegid.com/como-gerir-ordens-de-trabalho-no-hub-de-trabalho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to manage work orders in Work Management?

In Work Management, you can, on existing work orders:

- View and edit the work order;
- Change the state;
- Assign to employees;
- View and verify tasks;
- View and record costs;
- Run actions on several work orders at the same time.

---

## Manage a work order

The following actions apply to a work order, from its card:

**View and edit**

To view and edit a work order, follow these steps:

1. On the work order **card**, click on the **key**. The work order opens in **view** mode;
2. To change the data, click on **Edit** and change the desired fields;
3. Click on:
  - **Save and Return**, to save the changes.
  - **Cancel**, to exit without saving.

Work Management is **updated** to reflect the changes.

**Change the state**

To change the state of a work order, follow these steps:

1. On the work order **card**, click on the **key** (code);
2. In the work order panel, in the **State** field, select one of the **possible next states**;
3. Click on:
  - **Save and Return**, to save the new state;
  - **Cancel**, to discard the changes.

When changing the state, the rules defined in the workflow apply, according to the existing settings:

- If the target state requires **justification**, it is mandatory to fill it in;
- If the target state starts or ends the **down time**, you are asked whether the action applies to child assets and whether the unavailability ends;
- It is mandatory to validate the **tasks** when the target state requires it.

**Assign to employees**

You can assign a work order to one or more employees, as long as the order is in a **state that allows assignments**. To do so, follow these steps:

1. With the work order **card expanded**, click on the **Assign** button or the **Edit assigned collaborators** button (pencil icon), in the lower right corner of the card;
2. Select one or more **employees** from the work order's workshop;
3. Click on:
  1. **Save and Return**, to save the assignment;
  2. **Cancel**, to discard the assignment.

For **employees** with an **associated user**, only those with access to the **work order's company** are displayed.

You can also **remove the assignment** of one or more employees, by clearing the employee on the **WO Assignment Management** screen.

Assigned employees can be used in the **Technician** filter. To see only unassigned work orders, use the **Only unassigned** filter.

**View and verify tasks**

To view the tasks of a work order, with the **card expanded**, click on the **task indicator** button. The **verified** tasks and the verification **value** are displayed:

- The tasks from the **maintenance plans** and the **additional tasks** are displayed;
- The tasks are loaded when you click the button;
- **10 tasks are loaded at a time**. To see the remaining ones, use the load more option.

To verify tasks, in the upper right corner of the card, in the **three dots** menu, select **Task Verifications**.

**View and record costs**

To view the total costs of a work order, with the **card expanded**, select the **Total Costs** option.

To record costs, in the upper right corner of the **card**, in the **three dots** menu, select the option for the costs you want to record:

- Create labor;
- Create consumptions;
- Create misc costs.

---

## Manage several work orders

Batch actions apply to several work orders selected **at the same time**, from the Work Management columns.

**Change the state in batch**

To change the state of several work orders, follow these steps:

1. On the work order **cards**, select the **checkbox** of each order;
2. At the top of the column, where the number of selected items is displayed, click on **Change State**;
3. In the **Change work order states** window, in the **State** field, select the target state. The states that can be reached from the work orders' current state are displayed, in the order defined in the workflow and with the color of the target state. By default, the first one is selected;
4. If the target state starts or ends the **down time**, define, in the **Apply down time to children** option, whether the action applies to child assets. The option is selected by default;
5. If the target state requires justification, enter the reason and/or the remarks. All work orders get the same justification;
6. Click on
  - **Save**, to change the state in batch;
  - **Cancel**, to discard the changes.

The following **rules** apply:

- You can only change the state if **all the selected work orders** are **in the same state**;
- You can select up to **100 work orders**.

**Print in batch**

Printing is only available as a batch action. To print one or more work orders, follow these steps:

1. On the work order **cards**, select the **checkbox** of each order (**maximum of 100**);
2. At the top of the column, click on **Print**;
3. In the menu, select the report to print: one of the system reports (**Report**, **Full Report** or **Verification Report**) or, for those with access to the **Report Designer**, the **Custom Report**.

The operation is **asynchronous** and may take some time. The records are kept in the processing table.