---
title: "How to create priority levels?"
slug: "como-criar-níveis-de-prioridade"
tags: ["Settings"]
updated: 2026-11-10T10:13:01Z
published: 2026-11-10T10:13:01Z
canonical: "help.ila.cegid.com/como-criar-níveis-de-prioridade"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create priority levels?

To create a priority level, follow these steps:

1. Go to **Settings | General | Priority Levels**;
2. In the list of priority levels, click on **Create**;
3. On the creation screen, fill in the priority level details:
  - **Priority Level**: name of the level being created;
  - **Description** (required);
  - **Order**: used to sort work orders, for example, in the Work Hub;
  - **Priority Levels** section: allows you to define the work order **SLA** time. In each row, fill in the **Week Day Mask**, **Response Time** and **Time Unit** columns. If more rows are needed, click on the **+** icon and fill in the new rows;
  - **Remarks**;
4. Click on:
  - **Save and New**, to save the priority level and start a new record;
  - **Save**, in the arrow next to the **Save and New** button, to save only the priority level.

> [!NOTE]
> The **required fields** are indicated on the screen. They can also be viewed in the upper right corner, next to the **Reset** button.