---
title: "How do I renew my Valuekeep subscription?"
slug: "1774536760"
tags: ["Subscription"]
updated: 2026-07-22T14:50:25Z
published: 2026-07-22T14:51:04Z
canonical: "help.ila.cegid.com/1774536760"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I renew my Valuekeep subscription?

- [x] PT
- [x] ES

---

When the Valuekeep subscription is about to expire, it is necessary to renew it to ensure continued access to the product's features and avoid any interruptions.

---

## Who can renew

A Valuekeep subscription can be renewed under the following conditions:

- **Active** contracts whose expiration date falls within the permitted **renewal period**;
- Customers with **no outstanding payments**.

---

## When to renew

30 days before the subscription expiration date, a **banner** appears **on the product** with the following message: “There are pending payments on your subscription. Click here to settle them.”

By clicking the **link in the message**, a window will open displaying the subscription information and the available payment methods.

All users can see the banner, but **only the subscriber can view the amount due** and the available payment methods.

> [!WARNING]
> If payment is not made **by the deadline**, the subscription will be **automatically canceled**. To reactivate it, **payment must be made** and a **support ticket must be created requesting reactivation**.