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When the Valuekeep subscription is about to expire, it is necessary to renew it to ensure continued access to the product's features and avoid any interruptions.
Who can renew
A Valuekeep subscription can be renewed under the following conditions:
- Active contracts whose expiration date falls within the permitted renewal period;
- Customers with no outstanding payments.
When to renew
30 days before the subscription expiration date, a banner appears on the product with the following message: “There are pending payments on your subscription. Click here to settle them.”
By clicking the link in the message, a window will open displaying the subscription information and the available payment methods.
All users can see the banner, but only the subscriber can view the amount due and the available payment methods.
If payment is not made by the deadline, the subscription will be automatically canceled. To reactivate it, payment must be made and a support ticket must be created requesting reactivation.