---
title: "How to create email templates?"
slug: "1723138885"
tags: ["Settings"]
updated: 2026-10-12T15:17:47Z
published: 2026-10-12T15:17:47Z
canonical: "help.ila.cegid.com/1723138885"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create email templates?

- [x] PT
- [x] ES

---

Notifications must have one or more email templates associated with them. In the body of the email, you can use tags, which are replaced by the corresponding value at the time of sending.

To create a new email template, follow these steps:

1. Go to **Settings | System | Email Templates**;
2. In the list of email templates, click on **Create**.

The tags available for the email body are organized by the following topics:

**Assets**

| **Tag** | **Value** |
| --- | --- |
| %%Asset.Type%% | Asset type: equipment / tool / location / route The above value must respect the language of the user/template |
| %%Asset.Key%% | Equipment / tool / location / route (key) |
| %%Asset.Description%% | Equipment / tool / location / route (description) |
| %%Asset.Location%% | Equipment / tool - location |
| %%Asset.ParentLocation%% | Location - parent location Equipment / tool - location parent location |
| %%Asset.Brand%% | Equipment / tool / route - brand |
| %%Asset.Model%% | Equipment / tool / route - model |
| %%Asset.Family%% | Equipment / tool / route - family |
| %%Asset.LocationFunction%% | Location / route - location function |
| %%Asset.Series%% | Equipment / tool - serial no. |
| %%Location.StreetName%% | Location - street |
| %%Location.StreetNumber%% | Location - building number |
| %%Location.PostalZone%% | Location - postal zone |
| %%Location.City%% | Location - city |
| %%Location.Country%% | Location - country |
| %%Location.Phone%% | Location - telephone |
| %%Location.MobilePhone%% | Location - mobile |
| %%Location.Latitud%% | Location - latitude |
| %%Location.Longitud%% | Location - longitude |

**Requests**

| **Tag** | **Value** |
| --- | --- |
| %%Request.Key%% | Request (key) |
| %%Request.Description%% | Request (description) |
| %%Request.Date%% | Date |
| %%Request.Type%% | Request type |
| %%Request.Priority%% | Priority level |
| %%Request.Reason%% | Request reason |
| %%Request.State%% | State |
| %%Request.Requester%% | Requester |
| %%Request.Remarks%% | Remarks |

**Work Orders**

| **Tag** | **Value** |
| --- | --- |
| %%WorkOrder.Key%% | Work order (key) |
| %%WorkOrder.Description%% | Work order (description) |
| %%WorkOrder.Date%% | Date |
| %%WorkOrder.ExpectedDate%% | Expected date |
| %%WorkOrder.Workshop%% | Workshop |
| %%WorkOrder.Type%% | WO type |
| %%WorkOrder.Priority%% | Priority level |
| %%WorkOrder.State%% | State |
| %%WorkOrder.Remarks%% | Remarks |

**Preventive Maintenance**

| **Tag** | **Value** |
| --- | --- |
| %%PreventiveMaintenance.Key%% | Preventive (key) |
| %%PreventiveMaintenance.Description%% | Preventive (description) |
| %%PreventiveMaintenance.Date%% | Preventive - creation date |
| %%PreventiveMaintenance.Workshop%% | Preventive - workshop |
| %%PreventiveMaintenance.Type%% | Preventive - WO type |
| %%PreventiveMaintenance.Priority%% | Preventive - priority level |
| %%PreventiveMaintenance.Remarks%% | Preventive - remarks |

**Preventive Maintenance Events**

| **Tag** | **Value** |
| --- | --- |
| %%Event.Event%% | Preventive event |
| %%Event.ExpectedDate%% | Estimated date |
| %%Event.MaintenancePlan%% | Maintenance plan |
| %%Event.WorkOrder%% | Work order |

**Work order assignments**

| **Tag** | **Value** |
| --- | --- |
| %%Assignment.Plan%% | Maintenance plan |
| %%Assignment.PlanDescription%% | Plan description |
| %%Assignment.Task%% | Task key - plan or additional |
| %%Assignment.TaskDescription%% | Task description - plan or additional |
| %%Assignment.Assigner%% | Who assigns the work order |
| %%Assignment.AssignedTo%% | Who is assigned the work order |
| %%Assignment.Duration%% | Duration - sum of plan tasks or task duration |

**Meter Values**

| **Tag** | **Value** |
| --- | --- |
| %%Meter.Key%% | Meter key |
| %%Meter.Description%% | Meter description |
| %%Meter.Unit%% | Meter unit |
| %%MeterValue.Reading%% | Meter reading value that triggered the notification |
| %%MeterValue.Increment%% | Meter increment value that triggered the notification |
| %%MeterValue.Cumulative%% | Cumulative meter value |
| %%MeterValue.Date%% | Meter value date |
| %%MeterValue.Remarks%% | Remarks |
| %%MeterValue.Origin%% | Value origin |

**Monitoring Values**

| **Tag** | **Value** |
| --- | --- |
| %%Monitoring.Key%% | Monitoring key |
| %%Monitoring.Description%% | Monitoring description |
| %%Monitoring.Unit%% | Monitoring unit |
| %%Monitoring.UpperAction%% | Upper action limit |
| %%Monitoring.UpperWarning%% | Upper warning limit |
| %%Monitoring.UpperTrigger%% | Number of events that trigger warning/action (upper) |
| %%Monitoring.LowerWarning%% | Lower warning limit |
| %%Monitoring.LowerAction%% | Lower action limit |
| %%Monitoring.LowerTrigger%% | Number of events that trigger warning/action (lower) |
| %%MonitoringValue.Key%% | Monitoring value key |
| %%MonitoringValue.Value%% | Monitoring value that triggered the notification |
| %%MonitoringValue.Date%% | Value date |
| %%MonitoringValue.Remarks%% | Value remarks |
| %%MonitoringValue.Origin%% | Value origin |

**Parts and Inventory**

| **Tag** | **Value** |
| --- | --- |
| %%Part.Key%% | Part key |
| %%Part.Description%% | Part description |
| %%Part.MinStock%% | Part minimum stock |
| %%Part.MaxStock%% | Part maximum stock |
| %%Part.BaseUnit%% | Part base unit description |
| %%PartIssue.Key%% | Stock issue key |
| %%PartIssue.Description%% | Stock issue description |
| %%PartIssue.DocumentType%% | Stock issue document type description |
| %%PartIssue.Warehouse%% | Stock issue warehouse description |
| %%PartIssue.Date%% | Stock issue date |

**Messages**

| **Tag** | **Value** |
| --- | --- |
| %%FollowUp.Content%% | Message content |
| %%FollowUp.Summary%% | Message content - first 100 characters |
| %%FollowUp.Date%% | Message creation date |
| %%FollowUp.Sender%% | Name of the message author |

**Requisitions**

| **Tag** | **Value** |
| --- | --- |
| %%Requisition.Key%% | Requisition key |
| %%Requisition.Description%% | Requisition description |
| %%Requisition.Date%% | Requisition date |
| %%Requisition.Type%% | Requisition type |
| %%Requisition.RequestedBy%% | Requested by |
| %%Requisition.State%% | Requisition state |
| %%Requisition.Remarks%% | Requisition remark |

**Generic**

| **Tag** | **Value** |
| --- | --- |
| %%User.Name%% | User name |
| %%User.Email%% | User's email |

**Contracts**

| **Tag** | **Value** |
| --- | --- |
| %%Contract.Key%% | Contract key |
| %%Contract.Description%% | Contract description |
| %%Contract.ContractType%% | Description of the type of contract |
| %%Contract.Currency%% | Currency description |
| %%Contract.Customer%% | Client's name |
| %%Contract.Date%% | Contract date |
| %%Contract.Company%% | Company name |
| %%Contract.EndDate%% | Contract end date |
| %%Contract.ExternalReference%% | External contract reference |
| %%Contract.GlobalValue%% | Contract value |
| %%Contract.NotificationDate%% | Notification date |
| %%Contract.PersonInCharge%% | Employee's name |
| %%Contract.Remarks%% | Contract remarks |
| %%Contract.State%% | State description |
| %%Contract.StartDate%% | Contract start date |
| %%Contract.Supplier%% | Supplier name |