---
title: "How to create a request type?"
slug: "1723138869"
tags: ["Settings"]
updated: 2026-11-02T14:13:13Z
published: 2026-11-02T14:13:13Z
canonical: "help.ila.cegid.com/1723138869"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create a request type?

- [x] PT
- [x] ES

---

Request types allow you to classify requests and apply specific behaviors, through configuration.

To create a request type, follow these steps:

1. Go to **Settings | Requests | Request Types**;
2. In the list of request types, click on **Create**;
3. On the creation screen, fill in the request type details:
  - **Request Type**;
  - **Description** (required);
  - **Generate WO**: automatically generates a work order when the request is created;
  - **Create Without Asset**: allows you to create a request without an asset;
  - **Is Default**: the request type is the one suggested by default when creating a request;
  - **Default Values** section: the configured values are associated with the generated work order. When the **Generate WO** option is **active**, the **Priority Level**, **Workshop** and **Work Order Type** fields are required:
    - 
      - **Priority Level**: priority level of the generated work order;
      - **Workshop**: workshop of the generated work order;
      - **Work Order Type**: type of the generated work order;
      - **Maintenance Plan**: maintenance plan of the generated work order;
      - **Operating State**;
      - **Remarks Template**: template with the information the user must fill in, suggested in the request remarks, according to the selected request type;
  - **Remarks**;
4. Click on:
  - **Save and New**, to save the request type and start a new record;
  - **Save**, in the arrow next to the **Save and New** button, to save only the request type.

> [!WARNING]
> You cannot create a request type with the **Generate WO** and **Create Without Asset** options at the same time.