---
title: "How to create failure symptoms, causes and actions?"
slug: "1723138854"
tags: ["Settings"]
updated: 2026-10-23T10:15:48Z
published: 2026-10-23T10:15:48Z
canonical: "help.ila.cegid.com/1723138854"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create failure symptoms, causes and actions?

- [x] PT
- [x] ES

---

Failure symptoms are associated with causes, and causes with actions.

---

## Create failure symptoms

To create a failure symptom, follow these steps:

1. Go to **Settings | Work | Symptoms, Causes and Action**;
2. In the list of symptoms, causes and actions, click on **Create**;
3. On the creation screen, fill in the failure symptom details:
  - **Failure Symptom**;
  - **Description** (required);
  - **Failure Causes** section: search for and select the **cause** in each row, without repeating any. If more rows are needed, click on the **+** icon;
  - **Remarks**;
4. Click on:
  - **Save and New**, to save the symptom and start a new record;
  - **Save**, in the arrow next to the **Save and New** button, to save only the symptom.

---

## Create a failure cause

If the cause you need does not exist in the list of causes, you can create it **without leaving the symptom screen**. To do so, follow these steps:

1. In the **Failure Causes** section, type in a row of the **Failure Cause** column;
2. Click on **Add**;
3. In the **Create Failure Cause** window, fill in the cause details:
  - **Failure Cause**;
  - **Description**;
  - **Failure Actions** section: search for and select the action in each row, without repeating any. If more rows are needed, click on the **+** icon;
  - **Remarks**;
4. Click on **Save and Return** to go back to the symptom screen;
5. Click on:
  - **Save and New**, to save the symptom and start a new record;
  - **Save**, in the arrow next to the **Save and New** button, to save only the symptom.

---

## Associate actions with a failure cause

Each failure cause has associated actions. To associate actions with a cause, in the **Create Failure Cause** window, follow these steps:

1. In the **Failure Actions** section, click on a row of the **Failure Action** column;
2. Search for and select the desired action, without repeating any;
3. If more rows are needed, click on the **+** icon;
4. Click on **Save and Return** to go back to the symptom screen;
5. Click on:
  - **Save and New**, to save the symptom and start a new record;
  - **Save**, in the arrow next to the **Save and New** button, to save only the symptom.