---
title: "How to view work order information?"
slug: "1723138730"
tags: ["Work"]
updated: 2026-07-22T15:02:46Z
published: 2026-07-22T15:03:40Z
canonical: "help.ila.cegid.com/1723138730"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to view work order information?

- [x] PT
- [x] ES

---

Valuekeep provides several lists that allow you to view detailed information about work orders (WOs), including origin, assignments, statuses, messages, and associated failures:

**View the technician's work orders**

The technician has access to a list of all the work orders assigned to them.

To view the list, go to **Work | My WOs**.

The list has the following criteria:

- It is available only to the **technician** role;
- The list is sorted in **descending order by work order date**;
- From the list, you can access the **details of the associated work order**;
- You can **filter** the list by using the search box and selecting the field to search.

**View the traceability of the work order**

You can view the origin of work orders (request, preventive maintenance event, or manual creation).

To view the work order traceability list, go to **Work | Explore Work | Work Order Traceability**.

The list has the following criteria:

- It is only available to **administrator** and **work manager** profiles;
- By default, it displays work orders with an expected date in the **current quarter**;
- The list is sorted in **descending order by expected date**;
- From the list, you can view **details** for:
  - Work order;
  - Event;
  - Preventive maintenance;
  - Request.
- It allows you to search by using the search box and selecting the field to search;
- The **work manager** can only view work orders from the **workshops they manage**.

**Note**: a **work order** may be associated with **multiple requests**, but a **request** can only be associated with **one work order**.

**View work order state transitions**

You can view all the **state transitions** that the **work order** has gone through.

To do so, go to **Work | Explore Work | Work Order State Transitions**.

This feature is available only to **administrators** and **maintenance managers**.

You can **filter** the transactions displayed in the list by transaction **date range**.

**View work order assignments**

The assignment list lets you see which work orders have been assigned and to which technicians.

To view the list of work order assignments, go to **Work | Explore Work | Assignments**.

The list of assignments has the following criteria:

- It is only available to **administrator** and **work manager** roles;
- By default, it displays work orders with an **expected date** in the **current quarter**;
- The list is sorted in **descending order by expected date**;
- You can filter the list displayed by **States** and **Employees**;
  - **No employee** selected: displays all work orders (assigned and unassigned);
  - **Employee(s)** selected**:** displays only work orders assigned to them;
  - **No state** selected: displays work orders in all statuses;
  - **State(s)** selected: filters work orders by the selected statuses;
- From the list, you can access the **details of the associated work order**;
- The **technician** can be assigned to:
  - **Work Order**: all maintenance plans and their associated tasks are assigned to the technician. In this case, the following fields in the list are left blank: **Maintenance Plan**, **Task**, and **Additional Work Task**;
  - **Plan:** all tasks in the plan are assigned to the technician. In this case, the **Maintenance Plan** field is filled in, and the **Task** and **Additional Work Task** fields are left blank;
  - **Task**: the task in question is assigned to the technician. In this case, the **Maintenance Plan** and **Task** fields are filled in. The **Additional Work Task** field is left blank;
  - **Additional Work Task**: the additional work task is assigned to the technician. In this case, the **Maintenance Plan** and **Task** fields are left blank. The **Additional Work Task** field is filled in.

**View follow-up messages**

Work orders may include follow-up messages, which are useful for analysis and record-keeping.

To view the list of follow-up messages, go to **Work | Explore Work | Follow-up Messages**.

The message list has the following criteria:

- It is only available to **administrator** roles;
- By default:
  - It displays messages created in the **current quarter**;
  - It displays the **last five messages** for each work order;
  - It is sorted in **descending order by date**;
  - It allows you to apply **general filters** and **column****filters**;

**Note**: the number of messages to display **cannot be less than 1**.

**View task verifications**

Work orders may include **tasks from maintenance plans or additional tasks** that require verification.

The task verification list allows you to view the tasks that require verification within work orders.

To access this list, go to **Work | Explore Work | Task Verifications**;

To view the detailed list of tasks, you need to go to **Work | Explore Work | Task Verifications (Detail)**.

These lists are based on the following criteria:

- They are only available to **administrator** and **work manager** roles;
- By default, they only display work orders with an expected date in the **current quarter**;
- They are sorted in **descending order by the expected date of the work order**;
- They only display work orders that contain tasks requiring verification;
- They allow you to search and apply filters. By default, the following filters are selected (and can be changed):
  - The **Work Order**, **Description**, in the **Task Verifications** list;
  - **Work Order**, in the **Task Verifications (Detail)** list;

**Note:** task verifications can be made via the work order record.

**View the failures associated with work orders**

You can view the failures recorded for assets through work orders.

To view the list of recorded asset failures, go to **Work | Explore Work | Failures**.

The list of failures has the following criteria:

- It is only available to **administrator** and **work manager** roles;
- By default, it displays only the failures with a date in the **current quarter**;
- It allows you to view the **details of the associated work order**.

> [!WARNING]
> Access to the features described in this article depends on the user's **role**.