---
title: "How to record information on a work order?"
slug: "1723138679"
tags: ["Work"]
updated: 2026-07-22T15:02:43Z
published: 2026-07-22T15:03:12Z
canonical: "help.ila.cegid.com/1723138679"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to record information on a work order?

- [x] PT
- [x] ES

---

While executing a work order, it is necessary to record related information, such as tasks, readings, verifications, and failures.

---

## Record additional tasks

To add new tasks to a previously created work order, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Open the **Additional Work** tab;
4. In the list that appears, click the **+** button;

> [!WARNING]
> You can only add tasks when the work order is in a status that allows work reporting.

---

## Record readings and values

Whenever the work order status allows work to be recorded, meter readings can be associated with it, provided that the asset has associated meters.

It is also possible to record monitoring values when the work order asset has associated monitoring, and the status allows work to be recorded.

**Meters**

To record meter readings, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Operations**, then **Meter Readings**;
4. View the **list of meters** associated with the work order asset;
5. Enable the **Load Child Asset Meters** option to include all meters from the work order asset's child assets that do not have a parent meter.

**Note**: The recorded values **cannot be edited.**

**Monitorings**

To record monitoring values, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Operations**, then **Monitoring Values**;
4. View the **list of monitorings** associated with the work order asset;
5. Enable the **Load Child Asset Monitorings** option to include all monitorings from the child assets of the work order asset.

**Note**: The recorded values **cannot be edited**.

---

## Verify tasks

Work orders may include tasks from maintenance plans or additional tasks that require verification.

When a work order is in a status that allows **work to be recorded**, you can **verify the tasks**.

**Record task verification**

To verify tasks, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Operations**, then **Task Verifications**;
4. Click **Verify**;
5. Select the desired **task**(s);
6. Fill in the following fields:
  1. **Verification Date**;
  2. **Verification Type**;
  3. **Remarks**, if applicable;
7. Click:
  - **Save**;
  - **Save and Apply to All** (for routes).

**Note**: Each selected **row** corresponds to a **separate verification record**.

Before registering, please take the following points into account:

- Only tasks associated with the **work order** can be verified;
- If the work order is associated with **equipment**, a **tool**, or a **location**, that asset is **automatically set** and cannot be changed;
- If the work order is associated with a **route**:
  - It is possible to select an **asset** to verify;
  - Only **assets that were part of the route** when the work order entered a **status that allows work to be recorded**, or at the time the **request was recorded** (when the work order originates from a request), can be selected;
- The **verification date** may be **earlier** than the work order creation date;
- Only one of the fields (Equipment, Tool, or Location) may be filled in;
- With the **Technical** role, the verification can only be linked to the authenticated user themselves;
- The workshop manager responsible for the work order can **create**, **edit**, and **cancel** records.

**Edit task verification**

To edit a task verification, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Operations**, then **Task Verifications** to access the list of task verifications;
4. Click **Verify** to go to the task verification record editor, where tasks that have already been verified are marked;
5. Modify the displayed data as needed:
  - **Verification Date**;
  - **Verification Type**;
  - **Remarks**;
6. Click:
  - **Save**;
  - **Save and Apply to All** (in the case of routes, it creates verifications for route assets that have not yet been recorded).

**Notes**:

- Existing records **are not modified**; only the record being edited is updated;
- To edit verifications for another asset:
  1. Select the desired **asset**;
  2. Proceed with the editing.

**Delete task verification**

To delete a task verification, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Operations** and then **Task Verifications** to access the list of task verifications;
4. Click **Verify** to enter the task verification record editor;
5. Uncheck the desired task(s);
6. Click **Save**;
7. The selected records will be deleted, and if you select tasks that did not have a record, a record will be created.

---

## Record failures

The failure record allows you to enter failure situations related to assets (equipment or tools) into the system for subsequent follow-up and treatment in maintenance. You can only create a failure associated with a work order.

To create a failure, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Operations** and then **Failures**;
4. Click **Create**;
5. Fill in the necessary data.

When creating or editing failures, the following aspects should be considered:

- You can only create failures if the status of the work order allows you to **record work**;
- You cannot create failures with a **future date**;
- By default, the **asset** is the one specified in the **work order**;
- If the work order is for a **route**:
  - Select the **asset type**;
  - You can select any asset from the route or its sub-assets;
- The asset can be changed to a child element;
- On the **Typifications** tab:
  - **Symptoms**, **causes**, and **actions** can be associated;
  - If there are typifications configured for the **equipment/tool family**, only symptoms, causes, and failures from **that family** can be selected;
  - Symptoms, causes, and actions cannot be repeated within the same failure;

> [!WARNING]
> Failures can only be deleted when the status of the work order allows work to be recorded.

---

## Record downtime

You can record downtime associated with the assets in a work order.

To do so, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Operations**, then **Downtime**;
4. Set:
  - End date;
  - Cost of downtime (optional);
  - Start date (optional): by default, the system suggests the transition date to a status that allows downtime to be recorded as the start date, but this can be changed;
5. Click:
  - **Save and Return**: saves the downtime records and returns to the work order maintenance window;
  - **Save and Apply to All**: saves the downtime records (including child assets) and returns to the work order maintenance window.