---
title: "How to add messages to a work order?"
slug: "1723138668"
tags: ["Work"]
updated: 2026-07-22T15:02:39Z
published: 2026-07-22T15:03:01Z
canonical: "help.ila.cegid.com/1723138668"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to add messages to a work order?

- [x] PT
- [x] ES

---

The maintenance manager and technician can add **follow-up messages** in the context of a work order.

To add a new message, follow these steps:

1. Go to **Work | Work Orders**;
2. Select the desired **work order**;
3. Click **Edit**;
4. On the **Follow-up** tab, click the **+ symbol** and add the desired **message**;
5. In the **Visible To** field, set the visibility of the message:
  - **Everyone** (default option): the message will be visible to **everyone involved in the WO**, such as maintenance managers, assigned employees, and the creator of the request. The message will also be **copied** to associated requests.
  - **Maintenance Team**: the message **will only be visible to the user** who created it, **maintenance managers**, or assigned **technicians**. The message will only remain in the work order.
6. Click **Save**.

> [!WARNING]
> Messages will be visible to all users configured in the **Visible To** option.
> 
> Once saved, the message **cannot be deleted or changed**.