Receivables Assistant

The Receivables Assistant is an Artificial Intelligence solution designed to optimize the management of Customer and Other Debtor current accounts.

With this Assistant, you can quickly access critical information about Accounts Receivable and run analyses, as well as get insights into payment and receipt behavior and collection managers' performance, all in an intuitive way and in real time.

To access the business assistant, you must enable the Cegid Account authentication method, and the user must have a Cegid Account.

You interact with the Receivables Assistant using natural language. When you ask questions about your business, it will respond in a contextualized way, based on the available sales data.

Access

You can access the Receivables Assistant through its icon, located in the top-right corner of the ERP.

Whenever you are working in a window related to current accounts (whether browsing or viewing), the Assistant will show a message on its icon indicating that it can help you with current account information. In that case, when you access the Assistant, it will already be set to the context of current accounts.

Note: although it indicates that it has context information, no information from the window is passed to the Assistant. In other words, this tool does not have the window's context, but rather the global accounts receivable context, which can also be customized and viewed.

Configuring the Context

By default, the Receivables Assistant already comes with an accounts receivable context; however, this context can be changed and adapted to the needs of each company or user.

In the Receivables Assistant's configuration creation feature, you can create additional configurations and specify which users have access to them. However, a user can only have a single configuration.

To create a configuration for the Receivables Assistant, follow these steps:

1. Go to Marketing & Sales | General | Cegid Pulse | Receivables Configuration;

2. Click New to create a configuration;

3. Specify the configuration's Code and Description;

4. In the Users section, specify which users use the configuration:

   • All;

   • Specific users: in this case, click Assign and select the desired users;

5. Enter the Record Limit to set the maximum number of entities to be analyzed. If this limit is set too high, it will affect the volume of data and, as a result, Cegid Pulse's performance and usage costs;

6. Specify the Periods to analyze:

   • Due for less than X days;

   • Due between X and Y days (4 ranges);

   • Due for more than X days;

7. To set the data to include in the analysis, in the Include transactions section, specify:

   • Other debtors;

   • Collection Manager;

   • Salesperson;

8. Click Save.

You can view, at any time, the data that will be sent to Cegid Pulse. To do this, go to Context and select the Preview Data option.

Note: you should keep in mind the number of records generated by the configuration, since it will have a direct impact on token usage (reaching the maximum token limit per conversation).

Practical Question Examples

Below are examples of how to ask questions in the Chatbot:

• What are the top 50 customers with debts overdue for more than 60 days?

• Which customers have had funds in their current account for more than 90 days but less than 180?

• Which customers have debts older than 120 days, and which salespeople have them in their customer portfolio?

• Define a collection plan per salesperson for each entity.

• What is the total amount of debts overdue for more than 90 days, by salesperson? Define some actions for more effective collection for each salesperson.

• Assuming I want to reduce overdue customer debt by 35% per customer, give me a list of customers by salesperson to focus the collection process on, in order to achieve this goal.

• Based on the total amount overdue, I need to give each salesperson a sorted table with the 10 most concerning customers in each portfolio, along with a list of actions for the salesperson to take with each customer to collect these amounts.

• Give me a complete list of customers by salesperson with debts overdue for more than 60 days.

• Tell me the distribution of outstanding amounts by salesperson and by payment term.