---
title: "Help Assistant"
slug: "1720609503"
tags: ["Help", "Smart Assistants"]
updated: 2026-09-16T08:45:59Z
published: 2026-09-16T08:45:59Z
canonical: "help.ila.cegid.com/1720609503"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Assistant

- [x] PT
- [ ] ES
- [x] AO
- [x] CV
- [ ] MZ
- [x] ST
- [ ] GW

- [ ] Professional
- [ ] Executive
- [ ] Public Sector
- [ ] Omnia
- [x] Evolution

---

The Help Assistant is an **artificial intelligence** tool undergoing constant improvement. It was created to provide answers and information about using Cegid products, as well as business data available in the ERP.

To use the Assistant, you must:

1. Select the Help Assistant icon, located in the top-right corner of the desktop;
2. Ask your questions to the Help or Business assistants;
3. A few seconds later, you'll receive the answer generated by the Help Assistant.

**Important information about using the Assistant (Chatbot):**

- The answers obtained from using the Chatbot **may contain errors, be incomplete, or not be fully accurate**. These answers do not replace consulting the Cegid Help Center and/or having a qualified Cegid professional review your specific case, to confirm the information provided by the Chatbot;
- Cegid **is not, and cannot be, held liable** under any circumstances for the answers generated by this Chatbot. The information provided by the Chatbot is not guaranteed to be accurate, complete, up to date, or reliable. Users are responsible for verifying the information provided and use it at their own risk;
- By using the Chatbot, you are **accepting these terms** and agree not to hold Cegid liable for the answers obtained or for how you use them. Users assume full responsibility for verifying the information and for how they use the answers provided by the Chatbot;
- Cegid is committed to **protecting your personal data.** For this reason, and for your own security, we recommend that you **do not share it** with the Chatbot. Nonetheless, Cegid ensures that any personal data that may be provided is processed in accordance with the rules set out in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (General Data Protection Regulation – GDPR) and other applicable personal data protection legislation, as well as with the Privacy Policy;
- Cegid Pulse is software owned by Cegid, as are its associated services, and **using these services does not grant** any intellectual property rights;
- Due to the nature of our services and of AI in general, the results of the answers **may not be unique or consistent**, and other users may receive different results.
- The software **may use third-party programs**, and, as such, its content may be used, either by us or by third-party programs, to provide, maintain, develop, and improve our services, comply with applicable law, enforce our terms and policies, and keep our services secure. If you do not want us to do this, you should refrain from using the Service and its Chatbot.