---
title: "Credit and Debit Notes"
slug: "1611676277"
updated: 2026-07-03T09:57:22Z
published: 2026-07-03T09:57:22Z
canonical: "help.ila.cegid.com/1611676277"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Credit and Debit Notes

The credit and debit notes are important legal documents on the invoicing process, because they inform that a specific value has been added to or removed from the customer account.

---

## Note types

The credit/debit notes are used to **correct issued invoices** and are used in different contexts.

The **credit notes** are sent to a buyer to specify that a **specific amount was credited on the account**, due to one of the following situations:

1. An amount over invoiced;
2. The correct discount rate is not applied;
3. The goods are damaged and are still in the warranty period;
4. The goods do not comply with the buyer specifications and, therefore, are returned.

The **debit notes** have the purpose of informing a supplier that the **quantity and value of the goods being returned**, requesting the return of the corresponding value. It is frequently used to return goods in credit.

From this invoicing feature, it is possible to correct invoices issued in a different software. Please note that, in these cases, since the invoice has not been issued on the software, the payables and receivables regarding this customer will have a negative or positive value.

> [!WARNING]
> Before issuing any type of note, you must adjust the [setups](https://helpcenter.ila.cegid.com/?helptopicid=1611681256&prod=invoicing-engine/#configurardocumentos) for the correct document issue.

---

## Creating credit or debit notes

On Invoicing Engine, it is possible to create credit or debit notes to correct invoices issued on the system or in another management software. **If the invoice has already been settled**, before correcting it, **you must cancel the receipt** so that the invoice is in an open state.

By default, the Invoicing Engine has a document type called **Automatically Settled Credit/Debit Note (NDA or NCA)** that does not generate open items and automatically corrects the payables and receivables. To create a credit or debit note, follow these steps: 

**Creating a credit or debit note**

1. Access **Invoices** and select the desired invoice;
2. Click **Correct Through**and select the desired option;
3. On the field **Reference,** specify the original document you wish to correct; **Note**: In the case of credit/debit notes of the rappel type, you must specify the period of the note. For example, Rappel of 2020;
4. Fill in the field **Reason;**
5. Check the fields you wish to correct;
6. Finally, click **Save and Send**.

Please note that a credit note of the Rappel type is a discount granted to the buyers that exceed a specific purchase amount.

**Creating a credit or debit note from another software**

1. Access **Credit and Debit Notes**;
2. Click **Create**;
3. On the field **Document Type,** select the option **NC** (Credit Note) or **ND** (Debit Note);
4. On the field **Reference,** specify the original document you wish to correct; **Note**: In the case of credit/debit notes of the rappel type, you must specify the period of the note. For example, Rappel of 2015;
5. Fill in the remaining mandatory fields; **Note**: When filling in the field **Customer,** the information associated to the selected customer will be automatically imported;
6. In the area **Products and Services,** add an item the note refers to and fill in the corresponding information; **Note**: You can add more items (if applicable);
7. Finally, click **Save and Send**.

> [!NOTE]
> You can cancel a credit/debit note issued to automatically mark the document as cancelled. For that, you must access **Credit and Debit Notes**, select the desired credit/debit note and click **Delete**.