---
title: "How to perform a return in the POS?"
slug: "1602862814"
updated: 2026-07-30T07:49:05Z
published: 2026-07-30T07:57:22Z
canonical: "help.ila.cegid.com/1602862814"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to perform a return in the POS?

- [x] PT
- [x] ES
- [x] AO
- [x] CV
- [x] MZ
- [x] ST
- [x] GW

- [x] Professional
- [x] Executive
- [x] Public Sector
- [ ] Omnia
- [ ] Evolution

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It is possible to make **returns** on the POS with the credit documents and, later, use the **credit** from the return.

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## Make returns

A return is a previous sale **base document** that, after being identified, must be suggested as the credit document being used.

If there is no identification for the sales document, it must be possible to fill in the credit document, and in that case the procedure is the same as the usual sales document.

To make a return, follow these steps:

**Make returns on the ERP**

1. Access **Marketing & Sales | Sales | Resources | Tables |****Points of Sale** | **Points of Sale | Returns**;
2. In the tab **Returns,** specify a **document** and the corresponding **series****for returns** to be recorded in current accounts and/or returns in cash;
3. Click **Save**.

**Perform returns in the point of sales**

1. Access **Documents** | **Returns**;
2. Specify the **Number****of the original document**;
3. Specify the document **Type** and **Series**. By default, the document that already exists in the editor.
4. Specify the **Nature** of the return document (record on the current account or return cash);
5. Click **Confirm**.

> [!WARNING]
> After identifying and depending on the permissions setup on the Administrator, the return document is automatically filled in based on the sales document. If there is a partial return, all items that are not to be returned must be removed from the document (editor).

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## Using a return credit

To use the credit from a return on the POS, you must have at least one return performed and the return documents must be correctly set up and available to use on the POS.

To use the credit from a return in the POS, follow these steps:

1. Create a new sales document;
2. Identify the **Customer**;
3. Finish the document;
4. Click **C****redit**. The credit window is presented with the document total already associated to the available credit;
5. Click **Confirm**;
6. Finally, click **Save**.