---
title: "How to set up the use of pending items in collection activities?"
slug: "1602862780"
updated: 2026-07-30T07:48:38Z
published: 2026-07-30T07:53:17Z
canonical: "help.ila.cegid.com/1602862780"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ila.cegid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to set up the use of pending items in collection activities?

- [x] PT
- [x] ES
- [x] AO
- [x] CV
- [x] MZ
- [x] ST
- [x] GW

- [x] Professional
- [x] Executive
- [x] Public Sector
- [ ] Omnia
- [ ] Evolution

---

For the open items of an entity to be available to use on the CRM, follow these steps:

1. Access **[Marketing & Sales / Purchases / Finances] | Payables and Receivables | Resources | Tables | Account Types**;
2. Create or edit the current account document associated to the entity **Customer**;
3. On the state grid, select the option **Cob**.;
4. Click **Save**.